Challenge — Inconsistent Practices

Targeted project management best practices were not fully implemented at the Centers for Medicare and Medicaid Services (CMS) Project Management Office (PMO); therefore, they could not fully utilize the benefits of mature project management systems. After conducting a baseline assessment, environmental scan, and SWOT Analysis of 33 components within CMS – at the Center, Office, and Division levels – Edwards Performance Solutions (Edwards) determined the PMO needed a way to efficiently distribute and effectively communicate project management best practices and tools across the Agency.

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