Challenge — Limited Adherence/Poor Tracking

A year after its establishment within the CMS Centers for Medicare and Medicaid Innovation (CMMI), the Project Management Office (PMO) commissioned a baseline maturity assessment and appointed a contractor to support the PMO objective. However, after the initial solution execution, it became apparent the processes were overly complex, difficult to follow, and provided little training to CMS personnel. This lack of training led to practice inconsistencies — resulting in poor risk tracking and ineffective risk reporting.

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