Challenge — Project Management Understanding
The Centers for Medicare and Medicaid Services (CMS) Project Management Office (PMO) leads agency-wide education and training efforts for project management. The primary repository for all CMS projects (CMS Agency Project Management System [CAPMS]) required specific processes and procedures to ensure standardized reporting across the Agency. However, data collection, integration, and reporting varied; causing multiple re-works. After a gap analysis, Edwards Performance Solutions (Edwards) discovered inconsistent project management knowledge and determined a training practice augmentation was required for all CMS employees and supporting contractors to effectively plan, track, and report on all CMS projects.